- Vanessa Rowley-Matthew
How To Effectively Communicate With Stakeholders
Updated: Feb 26
When it comes to promoting your services, it's exciting to share what you have to offer with others. But, it can be tough to capture the attention of your audience. The good news is you have the power to stand out!
Just take Rihanna, for example. Even as a superstar, she knows the importance of having a team of brilliant brand strategists and marketers behind her Fenty and Savage X Fenty brands. With a deep understanding of her audience, Rihanna's team was able to successfully promote her beauty and apparel brands. And you can do the same!
Before launching your brand, conducting brand research can help you make informed decisions. And even if you've already launched, rebranding is always an option! With solid research backing you up, you'll make wise choices for your business.
By relying on data instead of assumptions, you'll save both time and money. And isn't that the goal?
Stopping The Guesswork
Embracing brand research can be a game-changer for your marketing! With a data-driven approach, you can make informed marketing decisions that will give you the confidence to effectively promote your services.
By diving into brand research, you'll deepen your understanding of your audience. You'll learn about their needs, values, and pain points, allowing you to better serve them. Plus, knowing your target audience inside and out will make it easier to create messaging that resonates with them.
And the best part? You'll no longer need to rely on guesswork or gut feelings to guide your marketing decisions. With research-backed insights at your fingertips, you'll be well-equipped to tackle any marketing challenge.
But don't stop there! Keep learning about your audience and stay on top of your competition. By staying curious and staying ahead of the game, you'll continue to elevate your business and stand out in your industry.
Gather Competitive Intelligence
When gathering competitive intelligence, it's best to assess three to five comparators (not competitors) to start with. Instead of analyzing them from a place of envy or jealousy, approach them objectively with the aim of learning from others.
Your goal is to understand what works for them, what doesn't, and how you can improve your operations, marketing, and more. Identify similarities and differences, and see where you can close gaps while also growing in your own unique way. In essence, before determining how to stand out from the competition, you need to ensure you are meeting the basic qualifications for your industry.
For example, when creating a car, you must meet certain requirements that define what a car is. Only then can you determine how to outshine your comparators. Use this approach to refine your marketing strategies and business model. Over time, your unique approach and processes will make you stand out from other service businesses in your industry.
Brand research can even reveal whitespace opportunities or things other businesses in your industry aren't doing that you can do. The key is to conduct primary and secondary research on your stakeholders and comparators. By doing so, you'll gain valuable insights that will help you differentiate yourself and succeed in your industry.
Primary Research and Secondary Research
Getting feedback directly from your stakeholders is an essential part of gathering information to improve your business. And the good news is that collecting primary data doesn't have to be a daunting task! Surveys, one-on-one interviews, and focus groups are some of the best ways to get the feedback you need.
On the other hand, secondary research sources can also be incredibly helpful in obtaining the answers to your most pressing questions. With the wealth of information available in books, reports, and journals, you can quickly find credible sources to guide your decisions.
While commercial sources like Dun & Bradstreet and educational institutions can provide valuable insights, they can also be expensive. That's why finding a balance between primary and secondary data is crucial. While secondary data may be easy to come by, there's nothing like hearing directly from your ideal clients to understand their needs.
In my experience, it's also essential to strike a balance between qualitative and quantitative research. By using a mix of both methods, you'll be well-equipped to make informed decisions and confidently grow your business.
Qualitative and Quantitative Data
When it comes to gathering data, qualitative research can provide powerful insights that go beyond just numbers. With qualitative data, you can understand human behavior from the perspective of the person answering the question.
Let's say you're an event planner, and you want to know how attendees felt after a presentation. By asking them to explain their feelings, you'll gain valuable insights into their experiences. And by collecting various answers, you can identify common themes and understand how each attendee felt. It's an excellent way to get a deeper understanding of your audience and how to improve your services.
But qualitative data can come from more than just surveys and interviews. You can also gather insights through practical ethnographic research, such as observing your audience. By observing the audience, you can pick up on nonverbal cues, such as body language and emotions, which can help you understand how they're feeling.
Remember, what's left unsaid by your audience can be just as informative as what they say to you. With a curious mindset and a willingness to listen, you can gain invaluable insights that will help you better serve your audience.
So don't underestimate the power of qualitative data! By using a combination of qualitative and quantitative research methods, you'll be well-equipped to make informed decisions and create a better experience for your audience.
Quantitative data can help you uncover the facts you need to make informed decisions. By assuming a fixed and measurable reality to the question(s) you want to answer, you can report your findings through statistical inferences and analyses.
Quantitative research is all about answering the questions of how many, how much, or how often. For example, instead of just describing the colors of papers on a table, you can quantify the information by stating exactly how many of each color you see. This approach gives you a more precise understanding of the situation and allows you to draw statistical inferences from your findings.
Surveys are a great way to gather quantitative data, but they require a different approach than qualitative research. With closed-end questions that have answer choices, you can quickly gather data that can be analyzed quantitatively. However, creating effective surveys requires careful consideration of the logic behind the questions you want to ask.
To create effective surveys, keep your questions concise and avoid bias. You should also avoid asking more than one question at a time, as this can confuse respondents and skew your data. By taking these steps, you can gather high-quality quantitative data that will help you make informed decisions and improve your business.
So, don't be afraid to embrace quantitative research! By using a combination of qualitative and quantitative methods, you'll be well-equipped to gather the information you need to succeed and to effectively communicate with stakeholders (which include customers).
Need help? Reach out!